Shop Policies
Everything You Need to Know
Shipping & Returns Policy
Wild Thing Art and Craft is currently operating using a single artist, Ellie Groves based in West Yorkshire, UK.
Returns
Unfortunately, due to hygiene reasons, we am unable to accept earring returns. However, if the jewellery is damaged due to immediate faults in the design (damage through postage) please contact me and a replacement will be arranged or refund placed. We will not be able to issue a refund once the jewellery have been worn! Should a refund be required this will be issued back to you within 48 hours.
Custom Orders
Custom orders require full payment upfront unless a deposit is specifically agreed upon for wholesale/bulk orders (more than eight items). Should you have an issue upon receiving your custom order please contact me regarding returns and refunds.
Shipping
Items purchased through wildthingartandcraft.com are subject to Royal Mail shipping and delivery times. At peak times such as Christmas or in the event of a pandemic, shipping services will be delayed. However, once an order is received this will be dispatched within 1-2 business days (Monday to Friday).
Customers in England, Wales and Scotland
Free shipping is offered to customers within England, Wales and Scotland for orders over £30. Items are sent via Royal Mail or Evri. Once purchased the order will be dispatched within 1-2 business days. Please be aware if an item is purchased on a weekend the item will be dispatched the following Monday or Tuesday.
Customers in the EU
Please note due to changes from the General Product Safety Regulation (GPSR) I am no longer able to post items to the EU, Northern Ireland and Norway.
Customers in the USA or Canada
Items will be dispatched Royal Mail International standard (14-21 business days). Once purchased the order will be dispatched within 1-2 business days. Please be aware if an item is purchased on a weekend the item will be dispatched the following Monday or Tuesday. Please note a custom fee may apply to your order. This cost is separate to the shipping/packaging cost. Please check whether this tax applies to you when ordering as this payment is to be paid by you to the appropriate customs office, Wild Thing Art and Craft will not be liable for this fee.